Product FAQ'S

1. What is CXcherry?
CXcherry is an innovative cloud-based (SaaS) customer training platform. It helps to redefine the Customer Training process, accelerate product adoption, increase customer retention and reduce support tickets for customers at scale.
2. What kind of companies use the CXcherry platform?
Any small, medium or enterprise-level companies that want to train or educate their customer for better retention can use the CXcherry platform. Most of our customers are SaaS companies, PaaS companies, ISVs, and Customer Training companies.
3. What APIs are readily available in CXcherry?
CXcherry has open APIs available for third-party integration. Refer to the available API documentation for more details.
4. Does CXcherry support multidomain functionality?
Yes, CXcherry’s multitenant architecture allows you to create multidomain specific to your customers.
5. Does CXcherry has a certification facility?
Yes! CXcherry has a certificate building facility that allows you to award customized, branded certificates to your learners. We also have the facility for recertification if the certificate needs to be renewed after a specific period. All certificates can be custom branded as per your requirement.
6. Is CXcherry an LMS?
Yes, CXcherry has all the core functionalities of a traditional LMS. On top of it, we do have some key functionalities, integrations that are specific to only customer training. Our main focus areas are solving the pain of customer training and helping to achieve the best customer experience.
7. What type of content CXcherry supports?
CXcherry supports all the necessary content required to conduct customer training. The content supported by CXcherry are-
  • SCORM 1.2
  • Video (Mp4 Format) or Embedded link
  • File Formats (xls, xlsx, doc, docx, ppt, pptx, pdf, jpg, jpeg, png, gif, mp3, and zip file formats)
  • HTML Pages
  • Inbuild Assessments
8. Does CXcherry have inbuild authoring capabilities?
CXcherry does not have its proprietary in-build course authoring capabilities. However, you can upload any course file created using another course authoring tool in CXcherry. Since we offer the flexibility to build your course structure, you can build your courses with a variety of different training materials like Video, HTML, PPT, File, etc. We also have our inbuild HTML page builder facility and inbuild assessment functionality.
9. Can I get a custom URL domain for my portal?
Yes, CXcherry allows you to have your custom URL for your portal. You need to buy the custom URL domain and the required SSL along with that domain.
10. Can I conduct VILT (Virtual Instructor-Led Training) training through CXcherry?
Absolutely yes! CXcherry has inbuilt VILT functionality, which allows you to integrate your Zoom license and conduct online real-time sessions by the trainer.
11. Does CXcherry provide onboarding and continuous support during the go-live phase?
CXcherry is a highly customer-friendly company, and customer-centricity is our main motto. Our expert CS team is always with you right from the signup until you go live with your portal. We are available at every step to support you to go-live faster. We have a very comprehensive Onboarding program that ensures the smooth go-live of your customer training portal or academy. Our content team can help you design amazing content as a part of professional services, and we have flexible support available across different channels. On top of it our we have very comprehensive Knowledgebase available for any time support to address your queries.
12. What are the main use cases of CXcherry?
CXcherry is a customer training and customer education platform. It can be used for customer onboarding, customer training, partner training, partner engagement, customer certification programs, virtual training, sales enablement, employee onboarding, etc.

Pricing FAQ'S

1. How does a14-days Free Trial work?
Once you sign up for a “Free Trial,” you will have access to a limited feature for 14 days. We do not require credit card or debit card information to set up a “Free Trial.” During your free trial period, our customer success team will be in constant touch with you to provide the necessary support and handholding to explore the product.
2. Who should buy “Add On” professional services?
Along with the platform, if you are looking for a team to support you with developing your product videos, courses, brochures, marketing materials, or admin support services for your end customers, we can provide you those services on a need basis. These professional services are charged extra based on the exact scope of the work.
3. What payment methods do you offer?
We accept all major credit cards, debit cards, net banking, and wire transfer. All the pricing mentioned is in USD. For billing in local currencies, you can contact us post-sign-up.
4. Can I upgrade or downgrade my plan?
CXcherry is a subscription-based SaaS platform. You can upgrade or downgrade your plan anytime during the contract period based on the active user slab.
5. Is my data safe?
At CXcherry, security is taken very seriously. We ensure that the application is always up to date with the latest security protocols. All your data is safe and secure and is not exposed to any third party. We are compliant with GDPR and other security standards.
6. What kind of companies use the CXcherry platform?
Any small, medium or enterprise-level companies that want to train or educate their customer for better retention must use the CXcherry platform. Most of our customers are SaaS, PaaS, ISV, Software product, and Customer Training companies.
7. Is there a setup fee?
CXcherry offers complete white labeling and custom branding. There are no additional setup fees for setting up the platform. You can reach out to our customer support team and request for two free sessions to help you set up your platform.
8. What are the main use cases of CXcherry?
CXcherry is a customer training and customer education platform. It can be used for customer onboarding, customer training, partner training, partner engagement, customer certification programs, virtual training, sales enablement, employee onboarding, etc.
9. What does the term “Active User” mean?

At CXcherry, we aim to offer fair pricing to our customers, and hence we have adopted the concept of “active users.” We want our customers to be able to extensively use the platform to train their customers who might be using the platform on a need-to-know basis. Hence you need to pay only for the users who are taking the online course during that period.

In a nutshell, the “active users” are those users that log into a course (and not the whole Learning platform) during the 30-day billing period. Users become effectively “Active” once they access the course for the first time. From then on, the same user can log in as many times as they want for an unlimited number of courses.

Frequently Asked Questions

CXcherry is an innovative cloud-based (SaaS) customer training platform. It helps to redefine the Customer Training process, accelerate product adoption, increase customer retention and reduce support tickets for customers at scale.
Any small, medium or enterprise-level companies that want to train or educate their customer for better retention can use the CXcherry platform. Most of our customers are SaaS companies, PaaS companies, ISVs, and Customer Training companies.
CXcherry has open APIs available for third-party integration. Refer to the available API documentation for more details.
Yes, CXcherry’s multitenant architecture allows you to create multidomain specific to your customers.
Yes! CXcherry has a certificate building facility that allows you to award customized, branded certificates to your learners. We also have the facility for recertification if the certificate needs to be renewed after a specific period. All certificates can be custom branded as per your requirement.
Yes, CXcherry has all the core functionalities of a traditional LMS. On top of it, we do have some key functionalities, integrations that are specific to only customer training. Our main focus areas are solving the pain of customer training and helping to achieve the best customer experience.
CXcherry supports all the necessary content required to conduct customer training. The content supported by CXcherry are-
  • SCORM 1.2
  • Video (Mp4 Format) or Embedded link
  • File Formats (xls, xlsx, doc, docx, ppt, pptx, pdf, jpg, jpeg, png, gif, mp3, and zip file formats)
  • HTML Pages
  • Inbuild Assessments
CXcherry does not have its proprietary in-build course authoring capabilities. However, you can upload any course file created using another course authoring tool in CXcherry. Since we offer the flexibility to build your course structure, you can build your courses with a variety of different training materials like Video, HTML, PPT, File, etc. We also have our inbuild HTML page builder facility and inbuild assessment functionality.
Yes, CXcherry allows you to have your custom URL for your portal. You need to buy the custom URL domain and the required SSL along with that domain.
Absolutely yes! CXcherry has inbuilt VILT functionality, which allows you to integrate your Zoom license and conduct online real-time sessions by the trainer.
CXcherry is a customer training and customer education platform. It can be used for customer onboarding, customer training, partner training, partner engagement, customer certification programs, virtual training, sales enablement, employee onboarding, etc.
CXcherry is a highly customer-friendly company, and customer-centricity is our main motto. Our expert CS team is always with you right from the signup until you go live with your portal. We are available at every step to support you to go-live faster. We have a very comprehensive Onboarding program that ensures the smooth go-live of your customer training portal or academy. Our content team can help you design amazing content as a part of professional services, and we have flexible support available across different channels. On top of it our we have very comprehensive Knowledgebase available for any time support to address your queries.
Once you sign up for a “Free Trial,” you will have access to a limited feature for 14 days. We do not require credit card or debit card information to set up a “Free Trial.” During your free trial period, our customer success team will be in constant touch with you to provide the necessary support and handholding to explore the product.
At CXcherry, we aim to offer fair pricing to our customers, and hence we have adopted the concept of “active users.” We want our customers to be able to extensively use the platform to train their customers who might be using the platform on a need-to-know basis. Hence you need to pay only for the users who are taking the online course during that period.
In a nutshell, the “active users” are those users that log into a course (and not the whole Learning platform) during the 30-day billing period. Users become effectively “Active” once they access the course for the first time. From then on, the same user can log in as many times as they want for an unlimited number of courses.
Security is taken very seriously. We ensure that the application is always up to date with the latest security protocols. All your data is safe & secure and is not exposed to any third party. We are compliant with GDPR and other security standards.
We accept all major credit cards, debit cards, net banking, and wire transfer. All the pricing mentioned is in USD. For billing in local currencies, you can contact us post-sign-up.
CXcherry offers complete white labeling and custom branding. There are no additional setup fees for setting up the platform. You can reach out to our customer support team and request for two free sessions to help you set up your platform.
CXcherry is a subscription-based SaaS platform. You can upgrade or downgrade your plan anytime during the contract period based on the active user slab.
Along with the platform, if you are looking for a team to support you with developing your product videos, courses, brochures, marketing materials, or admin support services for your end customers, we can provide you those services on a need basis. These professional services are charged extra based on the exact scope of the work.
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