| Job Responsibilities |
- Conduct customer training and support as needed
- Streamline the learning curve for our customers and new team members
- Conduct regular assessments to identify education needs of prospective customers by working with the product and support team
- Maintain detailed notes on all customer interactions
- Complete administrative and back office tasks related to the success of the Education Services
- Practice Learning Management System (LMS) platforms, including uploading, organizing, testing, and administering content
- Champion opportunities to consistently improve the customer education experience
- Drive customer retention, reduce churn, and increase customer satisfaction, loyalty, and advocacy by creating easy to digest education material
- Facilitate consultative conversations in order to guide customers on how to access and use their learning resources
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