Position Customer Education Specialist
Qualifications Bachelor’s degree or a related field or foreign equivalent
Years Of Experience 4 Years – 6 Years
Job Location Pune (Currently Work from Home due to Covid Pandemic)
Job Responsibilities
  • Conduct customer training and support as needed
  • Streamline the learning curve for our customers and new team members
  • Conduct regular assessments to identify education needs of prospective customers by working with the product and support team
  • Maintain detailed notes on all customer interactions
  • Complete administrative and back office tasks related to the success of the Education Services
  • Practice Learning Management System (LMS) platforms, including uploading, organizing, testing, and administering content
  • Champion opportunities to consistently improve the customer education experience
  • Drive customer retention, reduce churn, and increase customer satisfaction, loyalty, and advocacy by creating easy to digest education material
  • Facilitate consultative conversations in order to guide customers on how to access and use their learning resources
Experience
  • Proven working experience as a Customer Service Manager or Account Manager for technology based solutions
  • Prior experience in education or Learning and Development segment
  • Ability to work collaboratively and independently
  • Adequate knowledge of learning management software
  • Sound decision making and organizational skills
  • Inclination towards providing meaningful learning experiences
  • General skills in Microsoft and a variety of eLearning platforms and tools team

To apply for this job email your details to info@cxcherry.com

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