About Client:

Gravityilabs—a leading strategy consulting, visual communication, and technology firm—needed a robust solution for deploying its innovative enterprise framework, StrategyDotZero. This product aligns organizational planning, performance, and governance through integrated risk and capability management.

CXcherry collaborated with Gravityilabs to build an online Customer Education and Enablement Academy. This single Learning Management System (LMS) not only rapidly onboards new customers to the StrategyDotZero platform but is also used to provide rigorous product training for their internal consultants, ensuring expertise and rapid deployment globally.

The Challenge:

GravityiLabs, a fast-growing SaaS startup in the strategy consulting space, recognized that robust customer education was essential for maximizing product engagement. Facing the challenges of a complex product, a rapidly growing user base, and increasing geographical spread, they needed a scalable customer training program to handle their global demand.

The Solution:

The GravityiLabs leadership quickly identified customer training as the key to maximizing product adoption and retention. To overcome the challenges of scaling their platform across a diverse and geographically constrained user base, they collaborated with CXcherry.

Together, we built a scalable online Customer Education Academy. GravityiLabs now delivers essential "How-to-Use" courses immediately upon customer onboarding, which has dramatically increased product adoption rates and smoothed the initial customer experience. By utilizing CXcherry's comprehensive LMS reporting tools, the team is able to extract valuable, data-driven business insights, ensuring they deliver an optimal customer experience globally.

Impact:

Since launching the online Customer Education academy, GravityiLabs has dramatically increased customer adoption and cut customer support requests by nearly 50%.