At CXcherry, we aim to offer fair pricing to our customers, and hence we have adopted the concept of “active users.” We want our customers to be able to extensively use the platform to train their customers who might be using the platform on a need-to-know basis. Hence you need to pay only for the users who are taking the online course during that period.
In a nutshell, the “active users” are those users that log into a course (and not the whole Learning platform) during the 30-day billing period. Users become effectively “Active” once they access the course for the first time. From then on, the same user can log in as many times as they want for an unlimited number of courses.